Slack Chime

So, what Slack was doing there was an experiment using one of the capabilities of the Amazon Chime SDK to determine what AWS region was closest to the Slack end-user to determine what region to use to host a meeting or to stream video or audio to, and what's the closest region to use to limit latency for customers. So, we provide an API. You can use Amazon Chime for online meetings, video conferencing, calls, chat, and to share content, both inside and outside your organization. Imagine all your team communication in one place, instantly searchable, available wherever you go.

1. Slack Chime Video
2. Slack Chimera
3. Slack Chime
4. Slack Chime Amazon

Slack Features

• Slack is now fully supported using Instant Chime
• Added Slack dialog card as queue text resource items – Slack dialog definitions can be added as Chime text resources
• dialog cards can be sent as part of conversation or displayed at Slack dialog popup
• Support for Slack slash commands using Chime
• Chime standard replies and other areas will be displayed to the service desk agent using Slack dialog cards
• Inbound requests to the service desk can be started using Slack UI or Chime web client channel

Bot Integration

• Add bot registry to Chime administration area
• Add support for Microsoft Bot Framework bot(s) via Directline
• Add support for IBM Watson bot(s)
• Multiple bot end points may be registered with Chime
• Chime can pass a conversation to a bot before routing the user to a service desk agent (chat bot self-service deflection scenario)
• Bot replies and integration can be wrapped in a Slack card before being delivered to either the agent or the guest

IBM Watson Integration

• Chime can redirect a chat conversation to an IBM Watson bot prior to routing the request to a service desk agent
• Conversations can be passed to an IBM sentiment and text analytics service to automatically determine tone analysis and sentiment scoring
• IBM Watson tone analysis and scoring can be attached to the chat session and configured at the queue level
• Added reports to display IBM Watson tone scoring and sentiment analysis

Queue Configuration

• Added Cognitive Services area to queue properties – to manage sentiment and tone scoring for chat sessions
• Velocity template engine added to text resources
• Text resources now include ability to call a bot and hand the bot a Chime conversation
• Added text resources necessary for bot handoff and routing
• New queue properties to handle cases were a conversation may be handed to a bot and a Chime agent become available
• Multiple Slack dispatchers can be added to a queue
• HTML is now supported across all Chime text resource items – to help wrap bot replies

Reporting

• Added reports to display IBM Watson tone and sentiment scoring
• New reporting area (Watson Analytics) added to charting module to consolidate all IBM Watson reports

Why use Amazon Chime Basic?

You can sign up for Amazon Chime Basic to use the following features at no cost. When you sign up for Amazon Chime Basic for the first time, you can use Amazon Chime Pro features for the first 30 days at no cost.

Amazon Chime Basic Features

Slack Chime Video

Meetings

• Attend voice (VOIP, dial in*, call me**) or video meetings
• Start meeting, share screen & control remote desktop (1:1 only)
• Receive autocall when meeting begins
• Chat and share files during meeting
  

Chat

• Person-to-person & group chat
• Persistent chat rooms
• Send files as attachments
• Control notifications
  

* Subject to separate dial-in rates.

** Subject to separate call me rates.

For more information on Amazon Chime charges, visit the Amazon Chime pricing page.

For Amazon Chime user guide, visit the Amazon Chime documentation page.

Download Amazon Chime Clients and Calendar Plugins

Schedule Amazon Chime meetings from Microsoft Outlook

Share your screen using the Amazon Chime extension for Google Chrome

By downloading Amazon Chime, you agree to the AWS Customer Agreement, AWS Service Terms, and AWS Privacy Notice. If you already have an AWS customer agreement, you agree that the terms of that agreement govern your download and use of this product.

Use all Amazon Chime Pro features for your organization.

Learn about all Amazon Chime Pro features and details.

Slack Chimera

Slack Chime

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